Free shipping worldwide is available on all online orders. The delivery from purchase date for will be approximately 3-4 weeks for all sizing requests (NOTE: Due to COVID-19 there may be a delay in your order during this time). Delivery period begins once WaliaJones receives the exact sizing they require for each garment. Bridal orders may take up to 8-12 weeks. These delivery times are estimates only and may vary. If you have an upcoming event you require the outfit for please plan ahead and give yourself plenty of time. WaliaJones is not held liable for any unexpected delays.
Please note that the Customer is liable for all local custom fees applicable in their country and any international conversion fees on checkout if applicable. WaliaJones does not accept liability for any consequential or indirect loss or damage arising due to any failure related to a courier service. Once a product has been delivered it is the responsibility of the customer to ensure they pick up or receive their parcel at their delivery address and to liaise with the courier directly to organise and redelivery or new claims.
WaliaJones aims to start production within 12-24 working hours. Hence cancellations will be considered only if the request is made by the Customer within 12 hours of placing an order or before production, whichever is earlier. Any cancelled order cannot be accepted if the item is under production. Once the order cancellation has been accepted by WaliaJones a full refund will be issued to the Customer. WaliaJones reserve the right to accept or reject order cancellations for any reason and the Customer must agree not to dispute the decision made by WaliaJones regarding the cancellation.
RETURNS AND EXCHANGE POLICY
WaliaJones accepts returns and exchanges for account credit only within 5 days for Customers from the date your order was shipped to you for valid reasons (for clothing only). Items must be unused, unworn, unwashed and undamaged by the Customer and will only be returned if they are in their original packaging including tags. It is important to note that we will not provide refunds on any goods sold but will issue a store credit if WaliaJones accepts the return. To return an item please email our customer care team at firstname.lastname@example.org and we will ensure a prompt response. We are in no way liable for any damages that occur during transit of the product once the product leaves our facilities or for custom fees or international transaction fees within your country.
Please note that all custom made orders (custom measurements) or sale pieces are non-returnable and non-refundable unless faulty.
Due to hygienic reasons we cannot do returns on jewelry.
FAULTY PRODUCTS POLICY
A product is considered faulty if it is damaged. Damaged items as a result of normal wear and tear are not deemed faulty. WaliaJones will offer to repair faulty items if they are reported within 5 business days once the outfit arrives. If this is not possible we will aim to replace it for the same product in the same size. Otherwise, a credit note will be issued for the same amount.
WaliaJones works very closely with their designers to ensure that the details of product or product specifications (weight, colour, handwork details, size, etc.) are as accurate as possible. Products shown on www.waliajones.com are only approximate and may differ from the actual product due to a variety of reasons beyond our control. We at WaliaJones believe that all Customers who order online are fully aware of the colour discrepancies shown on their monitors can be slightly different as compared to the actual product colours.