Terms & Conditions
TERMS AND CONDITIONS.
Thank you for shopping at waliajones.com. This site (the "Site") is operated by WaliaJones ("WaliaJones" or "we," "us," "our" and similar references).
BY ACCESSING OR USING THIS SITE, YOU INDICATE YOUR UNCONDITIONAL ACCEPTANCE OF THESE TERMS & CONDITIONS. WE RESERVE THE RIGHT, IN OUR SOLE DISCRETION, TO UPDATE OR REVISE THESE TERMS & CONDITIONS.
USE OF THE SITE
When using the site, the customer must abide by the Terms and Conditions and not use the site for any purpose that is unlawful or prohibited by these Terms & Conditions, or to solicit the performance of any illegal activity or other activity which infringes the rights of WaliaJones or others.
Notwithstanding any other rights or restrictions in these Terms and Conditions, you may not use this Site to:
(a) transmit via or through the Site any information, data, text, images, files, links, or software except in connection with your authorized use of this Site or otherwise in response to specific requests for information by us;
(b) introduce to the Site or any other computer or web site viruses, worms, Trojan horses and/or harmful code;
(c) obtain unauthorized access to any computer system;
(d) impersonate any other person, including but not limited to, a registered user of this Site or an employee of WaliaJones
(e) invade the privacy or violate any personal or proprietary right (including intellectual property rights) of any person or entity;
(f) misrepresent the identity of a user or use a false e-mail address;
(g) tamper with or obtain access to this Site or any component of this Site;
(h) conduct fraudulent activities; or
(i) collect or harvest information regarding other users of the Site for any reason whatsoever, including, without limitation, for sending such users unsolicited commercial e-mail.
The customer is responsible for maintaining the confidentiality of your account and password. The customer must agree to accept responsibility for all activities that occur under your account or password. The customer must agree to immediately notify WaliaJones in the event of any unauthorized use of your account or other breach of security.
RETURN CREDIT AND CREDIT BALANCES.
Please refer to our Returns/Delivery Policy on our website for more information before placing your order.
Prices shown on the Site are in AUD on www.waliajones.com.
All prices and offers remain valid as advertised from time to time. The AUD price of a product displayed on the Site at the time the order is accepted will be honoured.
Product prices are set at the beginning of each season using existing currency exchange rates. These prices are subject to change if the applicable currency exchange rate changes before your order is accepted or the items are subject to markdowns at any time during the selling period.
If you are a customer whose credit/debit card is not denominated in AUD, the final price will be calculated in accordance with the applicable exchange rate on the day your card issuer processes the transaction.
Please note bank charges may apply for international transfers, please check with your bank to enquire about these fees as they are payable by the customer only and not WaliaJones.
WJ'S COMMITMENT TO PRIVACY
In general, when we speak of "personal information" this means the information from which an individual's identity can be reasonably verified.
WJ is committed to protecting the personal information you provide us with and regularly monitors its standard operating procedures and systems to ensure full compliance is made with the NPPs and this policy.
COLLECTION OF PERSONAL INFORMATION
WJ may collect personal information about you through our interactions with you via email, phone or face-face, as you go through the process of making an order or if you sign up to our mailing list.
All the personal details you provide us with on www.waliajones.com will not under any circumstances be distributed to third parties. Your details will be kept on the WJ private database only.
What WJ will collect from you:
- Your first name
- Your last name
- Your address
- Your date of birth
- Your email address
- Your phone number
- Your order sizing information
- Billing information/Bank account detail information
- Shipping information
Additional Information that we may collect:
- Details of product performance, service and reliability data
Unless regarding a transaction or security issue, all email communications you receive from us have the option for you to unsubscribe. This means you will no longer receive communications unless it is regarding a transaction or security issue. Our customer care team is available to contact at email@example.com if you require any further information.
INTERNAL WJ RESEARCH
WJ will track the following information from you based on your activities on www.waliajones.com:
- Demographic information
- Total number of page views
- Total number of purchases
- URL the customer came from to enter our site (e.g. through the use of search engines or direct)
- Computer browser, IP address and operating system information
DISCLOSURE & USE
WJ will use your Personal and Additional Information for the primary purpose for which it is collected for, which include:
- During course of the sale, distribution or provision of clothing that have been requested
- Compliance with regulatory requirements and complaints (includes troubleshooting)
- Direct marketing*
*WJ will only use or disclose your personal information for a secondary purpose if you would reasonably expect us to do so or if we have your permission. If you do not want to be contacted for the secondary purpose of direct marketing, you may request not to receive the marketing materials. Once WJ receives your request, we will remove you from our mailing list to be contacted for marketing purposes.
WJ may reveal general statistical information about www.waliajones.com and their customers, such as number of visitors in a specific time period, number and type of goods and services purchased, etc.
TRANSFER OF DATA TO THIRD PARTIES
WJ will not sell or trade your personal information to third parties. However, WJ do use other companies and individuals (e.g. Designers) to perform services on our behalf, such as delivering packages, IT servicing, e-commerce platform system (squarespace), manufacturing clothing, sending mail or emails and processing payments. They will have access to your personal information in order to perform these services, but are not authorised to use your information for any other purpose.
WaliaJones have your personal information password protected for limited access by WJ staff members only on our computer servers. We will protect your personal information we hold from misuse, loss and unauthorised access, modification or disclosure. Whilst WJ cannot guarantee against any loss, alteration or misuse to data, we take reasonable precautions to prevent such happenings.
Our staff at WJ have been trained to handle such data that we collect from you and have strict standards of confidentiality to maintain.
RIGHT OF ACCESS OF CUSTOMER
You as a customer have the right to both access and update your personal information that is stored in the WJ data base. If you would like to do this please email or call WJ from the contact details provided on www.waliajones.com.
All sizes are based on standard sizing using the sizing chart. Some sizing may vary between styles; however we do attempt to ensure they are as consistent as possible. We have made every effort to display the colours of our products as accurately as possible on the website. However, as the actual colours you see will depend on your monitor, we cannot guarantee that your monitor's display will accurately reflect the colour of the product on delivery. The customer is responsible for providing WaliaJones with accurate sizing information.
We take great care to ensure that all details, descriptions and product prices appearing on our website are correct at the time of website entry. We reserve the right to refuse orders where product information has been incorrectly published or altered, including prices and promotions.
Payment can be made by Visa, MasterCard, Amex or Paypal. Payment will be cleared from your account upon receipt of your order. The credit card you are using must be yours. All credit card/debit holders are subject to validation checks and authorisation by the card issuer. If the issuer of the payment method refuses to authorise the payment, WaliaJones will not be held responsible for any non-delivery. Please check with your bank if you are paying from an overseas company to enquire about international bank transfer fees.
WaliaJones Pty. Ltd. is an Australian owned company - delivery is available worldwide.